Please let us have your feedback

[paula]

We would really like to know what features you would like added to PFHoe. If you let us know what you think, it helps our development team decide what to work on next.

I look forward to hearing your suggestions!
Paula

[Zerocode2008]

Hi there,
If the current version of Pfhoe can not export to Carrara I would like to see the next release be able to export to Carrara 7.0 Pro.

Many thanks,
Zerocode2008

[Buddha001a]

Looking at the General discussions section in the forums, it seems that one common theme is users want more broad support for 3D applications (modo, blender, etc.).

I a better try before you buy option than what is available also seems to be in demand. It's great for users to get an idea for how the application tools work and to see the results, but it's impossible for them to actually check the integration with the 3D app they use. I would be much more likely to purchase if I could actually use the application fully for 15 days, or get 5-10 exports out for testing.

Finally, make it clear this is a fully supported product, not the "try it out, you're on your own" system that's being used. I don't think many users/potential users want that, it feels like there's no support at all and the rug could be pulled out from underneath us at any point.

[mmanning]

One way to support the "try before you buy" model is to provide PFhoe sample 3D export files with corresponding footage (frame sequences). At least one competitor provides this on their site.

[paula]

Hi,

We do listen and appreciate your feedback and are aware from the forum that support for 3D applications such as modo and blender are frequently requested and this information has been fed back to the development team. I'm also working on providing sample exports to help make the evaluation process that bit easier.

PFHoe is offered as a community led product and it has always been intended that the community would use the forum to support each other - see our support model. We offer PFHoe at a very competitive price and we do this by keeping our costs as low as possible. We do not respond to every post made, but we do read the posts and value your input.

Regards,
Paula

[Buddha001a]

Hi,

PFHoe is offered as a community led product and it has always been intended that the community would use the forum to support each other - see our support model. We offer PFHoe at a very competitive price and we do this by keeping our costs as low as possible. We do not respond to every post made, but we do read the posts and value your input.

Regards,
Paula

Thanks for the response. As I previously stated, I've read the support model and I understand how things currently work. My point (and others http://www.pfhoe.com/forum/viewtopic.php?f=10&t=120) is that this is a significantly limiting system, it doesn't seem to make the software worth purchasing, even at such a low price, and you look through the forums it's not working. TPF needs to be a little more involved than they currently want to be for this system to work and the application to be successful.

Sorry if this is a snarky response, but you guys asked what users/potential users would like to see, we're telling you. Sending us back to the support model document doesn't improve things. I love the potential of what you're trying to provide and would love to see it work. Seriously, the only reason I haven't bought the app yet or recommended to people is because of what I've already stated I think it needs.

[paula]

We have thousands of PFHoe users and I do believe that the majority of people that use PFHoe appreciate that its a great introduction to the world of match-moving and offers great value for money. I speak to our customers daily and get such positive feedback. You should give PFHoe a try!

Like I said previously, we do value the feedback we get and we enjoy seeing the user projects and think of PFHoe as a fun product to work with. Users are supporting each other in the forum with their projects and are uploading videos to the users projects section. We started a 'Feature Request' topic here to ask for feedback to help us further develop the application and admittedly, I need to be better at thanking people for their input, I'll improve on this. Unfortunately I am not able to advise when the next release will be and what issues will be addressed, I am not able to disclose this information.

I think that most PFHoe users are happy with what we offer, but perhaps it isn't for everybody.

Thanks for taking the time to write to us.

All the best,
Paula